Service Sales Agreement

This Distance Service Sales Agreement (the "Agreement") is concluded between the customer who submits a booking request (the "Customer") and the service provider once a reservation is confirmed in writing.

Parties

Service Provider: Private Transfers Istanbul, providing private and VIP passenger transfer services in Istanbul (the "Service Provider").

Customer: the person who submits the booking request and provides the contact details stated in the reservation.

Subject and Service Description

The subject of this Agreement is the provision of private and VIP passenger transfer by road, including airport pickup or drop off, between the locations stated in the confirmed reservation. The service includes a licensed vehicle and professional driver, meet and greet at the airport for arrivals, flight tracking and the free waiting time stated at booking.

Pricing

The price is agreed per vehicle and per route and is stated and confirmed with the booking confirmation. The confirmed price includes the service described above. Extra stops, additional waiting beyond the free allowance, extra passengers above vehicle capacity or services not included in the original booking may be charged separately and will be communicated in advance where possible.

Payment

Payment is made after booking confirmation, either by bank transfer in advance or in cash to the driver in EUR, USD or Turkish Lira. Online payment by credit or debit card through the website is not offered. For bookings paid to the driver, payment is due at the time of service. The Service Provider issues the appropriate receipt or invoice in accordance with Turkish law.

Right of Withdrawal

Under Turkish distance sales regulations, contracts for transport services to be performed on a specific date or period are exempt from the statutory right of withdrawal. As the transfer is reserved for a pre-arranged date and time, the statutory right of withdrawal does not apply to this Agreement.

The Service Provider nevertheless applies its own cancellation terms, described in the "Cancellation and Refund" section below, which give the Customer broader cancellation options than the law requires.

Cancellation and Refund

The Customer may cancel a confirmed booking by contacting the Service Provider. Cancellations made at least 24 hours before the scheduled pickup time are refunded in full. Cancellations made less than 24 hours before pickup, or a no show at the pickup point, may be charged up to the full service price.

Refunds are made according to the payment method used: amounts paid by bank transfer are returned to a bank account nominated by the Customer, and amounts paid in cash are refunded as agreed between the parties. Refunds are completed within the period required by law.

Obligations of the Parties

The Service Provider shall provide the service with due care, on time and with a suitable, licensed vehicle and a professional driver.
The Customer shall provide accurate flight, contact and address details and be present at the agreed pickup point at the agreed time.
The Customer shall inform the Service Provider promptly of any change to the flight or itinerary.
Each party shall comply with applicable laws and treat the other with respect.

Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, severe weather, accidents, road closures, strikes, official decisions, airport disruptions or similar events. In such cases the parties shall act in good faith to reschedule the service or, where this is not possible, to arrange a fair refund.

Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Turkiye. The Customer may also benefit from rights under applicable consumer protection legislation. In the event of a dispute, the courts and enforcement offices of Istanbul shall have jurisdiction, without prejudice to any mandatory consumer arbitration committees.

Contact

For any matter relating to this Agreement, send a message to the Service Provider through the booking request form on the website. Every message is answered in writing.